Trouble Ticket Management: Release notes

Release Haley:

Readiness status: MEF Published Standard

No changes.

Release Grace:

Readiness status: MEF Published Standard

No changes.

Release Fergie:

Readiness status: MEF Published Standard

No changes.

Release Ella:

Readiness status: Requested Letter Ballot. It will be most likely published as a standard without further changes.

Summary:

• added observedImpact to Trouble Ticket search criteria
• introduced impact attribute to Incident, aligned with Trouble Ticket's observedImpact
• added /hub/{id}/get operation

List of changes in the API:

troubleTicketManagement.yaml:

• TroubleTicket_Update
• observedImpact - added
• /incident/
• get
  • impact query parameter added
• /hub/{id}
• get - operation added
• Incident
• impact - added, required
• Incident_Find
• impact - added, required
• IncidentType
• removed from enumeration (used by impact attribute):
  • degraded
  • down
  • intermittent
• added:
  • repair
  • installation

troubleTicketNotification.yaml:

None

Release Dolly:

Readiness status: Work in progress and is subject to change. Completed and resolved Call for Comments #2

List of changes in the API:

troubleTicketManagement.api.yaml:

The "Get Workorder" use case moved to Appointment API - workOrderManagement.yaml (MEF W137)

• moved endpoint /workOrder/{id}
• moved entities:
• WorkOrder
• WorkOrderStateType
• AppointmentRef
• FormattedAddress
• GeographicAddressLabel
• GeographicAddressRef
• GeographicSiteRef
• GeographicSubAddress
• MEFGeographicPoint
• RelatedPlaceRefOrValue
• Added support for MEF 113 Use Cases:
• Use Case 15: Retrieve Incident List
• added endpoint /incident
• added Incident_Find
• TroubleTicket_Find
• observedImpact added, required
• FieldedAddress no longer extends RelatedPlaceRefOrValue
• AttachmentValue
• creationDate - set as required
• Incident
• issueStartDate renamed to situationStartDate

troubleTicketNotification.api.yaml:

• server URL: mefApi/sonata/troubleTicket/ changed to mefApi/sonata/troubleTicketNotification/
• removed endpoint: /listener/incidentClosedEvent
• renamed endpoint: /listener/incidentCreatedEvent: to /listener/incidentCreateEvent:
• IncidentEventType:
• removed incidentClosedEvent
• renamed incidentCreatedEvent to incidentCreateEvent

Release Celine:

Readiness status: Work in progress and is subject to change. Completed and resolved Call for Comments #1

List of changes in the API:

• Added support for MEF 113 Use Cases:
• Use Case 12. Retrieve Workorder by Workorder Identifier
• Use Case 13: Retrieve Incident List
• Use Case 14: Retrieve Incident by Incident Identifier
• Use Case 17: Send Incident Notification

troubleTicketManagement.api.yaml:

• Added endpoints:
• /incident:
  • get
• /incident/{id}:
  • get
• /workOrder/{id}:
  • get
• Added Types:
• Incident
• Incident_Find
• IncidentStatusChange
• IncidentStatusType
• IncidentType
• WorkOrder
• WorkOrderStateType
• RelatedPlaceRefOrValue
• FormattedAddress
• GeographicAddressLabel
• GeographicAddressRef
• GeographicSiteRef
• AppointmentRef
• WorkOrderRef
• MEFObservedImpactType
• IssueRelationship
• Removed Types:
• Error405 (not used)
• TroubleTicketRelationship - removed (replaced with IssueRelationship)
• TroubleTicket
• added:
  • workorder
  • observedImpact
  • relatedIssue
• removed:
  • troubleTicketRelationship (replaced with relatedIssue)
  • lastUpdate
• TroubleTicketType
• removed:
  • degraded
  • down
  • failure
• added:
  • information
• FieldedAddress
• added allOF to RelatedPlaceRefOrValue
• AttachmentValue
• set as required:
  • author
  • name
  • source

troubleTicketNotification.api.yaml:

• Changed the request body type to TroubleTicketEvent in:
• /listener/troubleTicketAttributeValueChangeEvent
• /listener/troubleTicketStatusChangeEvent
• /listener/troubleTicketResolvedEvent
• /listener/troubleTicketInformationRequiredEvent
• Added endpoints:
• /listener/incidentCreatedEvent
• /listener/incidentAttributeValueChangeEvent
• /listener/incidentClosedEvent
• /listener/incidentStatusChangeEvent
• Renamed TroubleTicketEvent to TroubleTicketEventPayload
• Added TroubleTicketEvent
• Added IncidentEvent
• Added IncidentEventType
• Added IncidentEventPayload

Release Billie:

First release of this API.